FAQ

Generic drugs are the drugs that have exactly the same composition, uses, side effects and routes of action as their brand-name counterparts. They are identical in terms of the active agents, however, the inactive agents may be different.

Yes, generic drugs must adhere to the same rigid standards of quality as set for their brand-name counterparts.

When a drug is manufactured under a brand-name, huge sum of money are spent on the marketing and advertising activities, which adds up to the cost of the product. However, manufacturers of generics, on the other hand, don’t indulge in any such activities, bringing down the marketing cost and hence the resultant cost of the medicine.

Manufacturers are authorized to manufacture the generic version of a brand-name medicine only once that drug loses its patent protection. In some cases, even after the patent-protection becomes obsolete, the manufacturer may decide not to manufacture the generic version of a particular drug. About 50% of the brand-name medicines available have generic counterparts.

Our online pharmacy, Norxmed.com will offer you a refund or ship you a new package (kindly refer to our Refund and Cancellation Policy) in such an event. Notify our customer service agents by sending an email at info@norxmed.com

The standard delivery takes up to 10 to 12 business days

Yes, you can. But only for your personal use.

All orders are valuable and equally important to us, but in case you want your order urgently or in priority basis, you can send us an email at info@norxmed.com and our customer care team will get back to you.

Medication shipments in some countries are restricted to three months’ supply unless medically necessary. Larger quantities may be shipped to countries based on the refill written by your doctor. However, for very large order you may be charged extra shipping fee than our normal fee. Moreover, we will contact you and get your confirmation before dispatch.

We by default, provide the medication with 6 months’ expiry date, if you are looking for longer expiration date, please contact us at info@norxmed.com

We procure the medications in bulk from reputed manufacturers. We do not compromise the safety and quality of the medications supplied by us.

The Trademark Laws don’t allow generic pills to be exact replicas of their respective brand-name counterparts, in terms of how they look. This is the reason why generic pills usually look different than their respective brand-name counterparts, though they have the same composition and work in the same way.

There are thousands of medications available in the market, but there might be a possibility that you may not find the product you are looking for on our website, as all products may not be listed here. But when you search for a product, please make sure to spell the correct product name. You may also contact us at info@norxmed.com for your product query

In such a situation, you can notify our customer service agents by sending a cancellation request via email at info@norxmed.com . They will assist you.

A minimal cancellation fee is charged as per the quantity of your order if you cancel the order within 24 hours of placing it. Refund after 24 hours isn't possible.

All our parcels are bubble wrapped and parcelled in cardboard boxes. We always ensure our customers’ privacy.

After logging into your account please click on “My orders” for your order receipt.

You can place an order on our secure site either as a registered user or a guest.

By logging into your account please visit the "Account Information" page. Visiting the page enables you to update your contact information. If you want to change your shipping address in the middle of an order or the orders already placed, you should immediately contact us at info@norxmed.com so that we can ship the order to your chosen address.

Please log in to your account and visit the "Change Password" page (Tab). We advise you to choose a strong password to increase the security of your account. Use symbols, numbers, upper and lowercase letters and the length of a password should be around 7 to 14 characters.

Please log in to your account and visit “My Past Orders” page. Here you will get the details of all your previous orders. You can click the “Reorder” button.

Unprocessed payment could be one reason. To know the exact reason, please contact us at info@norxmed.com

Certainly, if the order has not been processed yet. However, you should understand that our online pharmacy-Norxmed.com can not allow you to change the shipping address once your order has been shipped.

You can check the status of your order with Norxmed.com by logging into your account. An alternative to this is to contact our customer service team via email at info@norxmed.com . You can even call us and speak with one of our customer service executives at 18888667566.

Our online pharmacy, Norxmed.com, will deliver your package either via EMS or courier depending on the pin-code corresponding to the shipping address.

We update your online account with tracking and shipping details after shipping the order. You can trace your shipment after 7 to 10 days of shipment or once it is cleared by the customs department.

We, at Norxmed.com, make sure that the content of your order is not touched by human hands. Each and every order is packed hygienically through machine process.

In case of large orders, we split the entire order into two parcels. For more details, you can contact us at info@norxmed.com

We apologise for the inconvenience caused. Please contact us as soon as possible so that we can rectify our mistake and send you the correct one.

The only scenario in which you can return the delivered order is if Norxmed.com has delivered wrong medication to you or if the order you received is damaged. In these instances, we will reship your order at the earliest. In no other situation, return will be accepted.